FAQs

Shipping & delivery

Question: When will I receive my order?

Answer: Orders will be dispatched on a 3-5 working day tracked service via Evri*. On dispatch you will receive a confirmation email including your unique tracking reference. Once the order is within the tracking system you should receive updates via email or text which provides information on your delivery, alternatively you can track your order using https://www.evri.com/track-a-parcel.

*Please be aware that delivery to out of regions such as Northern Ireland, Isle of Man, Isle of Wight, Guernsey, and Jersey, may take slightly longer than the standard 3-5 days. 

Question: What do I do if I have not received my order?
Answer: If your item is not delivered please contact the customer service team on support@goldenarchesunlimited.co.uk quoting your order reference and postcode. The team will check the details with the carrier and respond to your email.

Question: Can I order from overseas?
Answer: Orders can only be delivered to areas within the UK. 

Question: I have ordered multiple products in the same order, will these arrive together?
Answer: Yes. If you purchase more than one item in the same order, these will arrive together. If an item is missing from your order, please contact the customer service team at support@goldenarchesunlimited.co.uk.

Question: I have placed an order, but I’ve used the wrong address. What do I do?
Answer: If you have entered the wrong shipping address please contact the customer service team immediately at support@goldenarchesunlimited.co.uk. We will do our best to update the shipping address, however once the item(s) have been shipped, we are unable to alter this.

Question: What do I do if I’m not home when my delivery arrives?
Answer: Once your order is out for delivery, it is now with the shipping provider. Please refer to email instructions received from the shipping provider. You may be able to ask your courier to leave the parcel in a safe place, or reschedule your delivery.  

Question: When will my order be delivered around the Christmas period?
Answer: While our standard delivery is between 3-5 working days, due to the high demand over the Christmas period, delivery times may be longer than usual. To avoid any disappointment, we recommend allowing extra time by placing your orders earlier during this time.

Returns & refunds

Question: Can I return my order?
Answer: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If you elect to return your item you will be responsible for re-packaging, labelling, posting your return as well as covering the cost of postage.

Question: I want to return my order, when do I have to do this by?
Answer: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Question: Where do I return my order to?
Answer: To return your item please contact our customer service team at support@goldenarchesunlimited.co.uk.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@goldenarchesunlimited.co.uk.

Damages & issues

Question: My product is damaged, what do I do?
Answer: Please inspect your order upon receipt and contact us immediately at support@goldenarchesunlimited.co.uk if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Question: I’m having issues with my payment, what do I do?
Answer: If you’re facing issues with your payment i.e. your payment is not working or has been taken twice, etc. please call the customer service team on 0333 038 2410. Our working hours are Monday to Friday, 8:45am-5:00pm. 

Please note that the customer service team is not available on public holidays.

Exchanges

Question: Can I exchange my products?
Answer: We do not offer product exchanges on unwanted or incorrectly ordered items. However, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you elect to return your item you will be responsible for re-packaging, labelling, posting your return as well as covering the cost of postage.

Size Guide

Question: How do I know what clothing size is best?
Answer: We have a Clothing Size Guide page linked on all T-Shirt, Sweatshirt, and Jacket product pages that offer a range of sizes. These can be found on the right hand side of the product image, below the product description. The size guide measurements will be shown in centimetres.

Product size guide example: Arches Stripe Sweatshirt

Sweatshirts – all measurements are in centimetres: 

	S	M	L	XL	XXL
Chest Width	52	54.5	57	59.5	62

If you have any further questions regarding clothing size, please contact the customer service team at support@goldenarchesunlimited.co.uk.

Miscellaneous issues

Question: How can I find out about how my personal data will be managed, should I provide any?
Answer: Please refer to the McDonald’s Privacy Statement for more information on how we handle your data.

Question: My question relating to Golden Arches Unlimited hasn’t been answered by any of these FAQs, what do I do now?
Answer: If your question has not been answered through these FAQs, please contact the customer service team at support@goldenarchesunlimited.co.uk.